During the holiday season in late 2000, Marvin and his daughter Jenny, discussing the situation, joked that “we should just build our own salon that could accommodate customers with these needs, so that anyone could be our customer. We could create a salon and day spa that Las Vegas could be proud of.” They both agreed that this was a great idea whose time had come. NancyWanting to help Nancy continue to have some normalcy to her life, Nancy’s husband, Marvin, would take her to get her hair and nails done, just like before the stroke. But with one difference; most salons aren’t equipped to handle customers who may have physical impairments. After a number of years of having to move chairs, customers, other furniture just to be able to receive a service, Nancy expressed her embarrassment with having to inconvenience other customers, service providers and her family when she would visit salons.